Frequently Asked Questions
Here is a list of common questions and answers about our software programs and services.
(Click each point to view more details)
General Questions GrandMaster Suite GrandMaster II eNETEmployer eNETInbox Self-Service Payroll Full-Service Payroll
General Questions
Here are some general questions that relate to many of our software titles (or click the links above for questions about specific programs and services):
Software updates are applied automatically. Each time you use the program, you enjoy the latest tax updates and features. Legislated tax updates are performed automatically two times each year. The first update is in June to coincide with mid-year changes, and the sescond update is in mid-December to prepare for the first payroll of the subsequent year. We also add new functionality, program enhancements, and bug fixes througout the year as needed.
Yes. Both eNETEmployer and GrandMaster Suite allow for multiple users. Each user can be assigned different rights and permissions for added flexibility and security.
No. Each program allows you to create the various electronic files for these purposes. You are responsible for uploading the files to the CRA, Service Canada and Revenu Québec.
No. Each program calculates and provides these amounts for you so that you can make your payments to the CRA and to your region's Worker's Compensation Board.
No. Each program allows you to create the EFT file that contains your employee pay amounts. You are responsible for uploading the file to your bank.
Yes. You can run any number of pays during the month, including Regular, Additional, Extra and Reversals.
Yes. Our software programs interface with all accounting products that support a .CSV import (Sage, Quick Books, Zoho, MYOB, and many more). Your Journal Entry can be exported to a spreadsheet file for use with your general ledger. The resulting file can be opened using any third-party accounting software package that supports a comma separated value file.
Yes. Pay stubs can be emailed to your employees. You can also upload employee pay stubs to a secure online mailbox so that your staff can view them at a later date.
Yes. Employees can access their secure personal accounts to review pay stubs, pay history, T4's, edit personal address information and more - from any web-enabled device.
Yes. Our programs interface with all time clock and time keeping products that support a .CSV export. The resulting file can be imported into our software so that the work hours can be calculated.
Yes. Our software programs provide customized reporting to help you analyze your payroll from any angle.
Yes. Click here to visit our YouTube channel and to view a series of video tutorials that cover a broad range of program functions.
No. Our software supports all 13 Canadian provinces and territories only. However, numerous US clients use our software for their Canadian-based employees.
FAQs on our other programs and services:
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